1. Interpretation and Definitions
For the purposes of these Terms of Service (“Terms”):
- “Company,” “we,” “us,” “our” means Glane Technologies Ltd, trading as Glane Labs.
- “Application” or “Service” means the Glis mobile application, together with any related websites, features, and AI-powered tools we provide.
- “User,” “you,” “your” means any individual who accesses or uses the Service.
- “User Content” means any photo, video, audio recording, text, or other material you submit, upload, or transmit through the Service.
- “Output” means any analysis, score, recommendation, routine, or other content generated by the Service in response to your use of it, including AI-generated content.
2. Agreement to Terms
By downloading, accessing, or using Glis, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to all of these Terms, you must not access or use the Service. We may offer the Service in different tiers (free and paid); these Terms apply to all tiers unless stated otherwise.
3. Eligibility
You must be at least 13 years old to create an account or use the Service. If you are between 13 and 17 years old, you may only use the Service under the supervision of, and with the consent of, a parent or legal guardian, who agrees to be bound by these Terms on your behalf and accepts full responsibility for your use of the Service, including any purchases made. By using the Service, you represent and warrant that you meet these eligibility requirements. We reserve the right to request proof of age at any time and to terminate accounts that do not meet this requirement.
4. Description of the Service
Glis provides AI-assisted photo analysis of skin condition, generating health scores, progress tracking, personalized skincare routine recommendations, and an AI-powered chat assistant. The Service is provided for general informational, cosmetic, and self-tracking purposes. Features, scoring methodology, usage limits, and available functionality may change at any time, as described in Section 13.
5. Health & Medical Disclaimer — Please Read Carefully
GLIS IS NOT A MEDICAL DEVICE. IT DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT, AND IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL OR DERMATOLOGICAL CARE.
All skin analysis scores, risk flags, recommendations, and other Output generated by the Service — including any Output referencing moles, lesions, discoloration, or other skin findings — are automated estimates based on photographic input and AI processing. They are approximations only, may be inaccurate or incomplete, and are not clinically validated diagnostic tools.
You must not use the Service to rule out, self-diagnose, delay diagnosis of, or delay treatment for any medical condition, including skin cancer. If the Service generates Output suggesting you consult a healthcare professional about any finding, you must seek prompt, in-person evaluation from a licensed dermatologist or physician regardless of how the Service characterizes the finding’s urgency. The Service is not intended for use in a medical emergency. If you believe you are experiencing a medical emergency, contact emergency services immediately — do not rely on the Service.
You acknowledge that photographic skin analysis has inherent limitations, including sensitivity to lighting, camera quality, skin tone, and image angle, and that results may vary between scans of the same condition for reasons unrelated to any actual change in your skin. Glane Technologies Ltd disclaims all responsibility for health outcomes, delayed diagnoses, or missed conditions arising from reliance on the Service in place of professional medical evaluation.
6. Accuracy of AI-Generated Content
The Service uses automated and AI-based systems to generate Output, including skin analysis results, routine recommendations, and chat responses. AI-generated Output may be inaccurate, incomplete, or inconsistent between uses, and does not reflect the opinion or verification of any human expert unless explicitly stated. You should independently verify any Output before relying on it, and you use all Output at your own risk.
7. Account Registration & Security
You must provide accurate and complete information when creating an account and keep it up to date. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, whether or not authorized by you. You must notify us immediately at [email protected] of any unauthorized access to or use of your account. We are not liable for any loss arising from your failure to safeguard your account credentials.
8. User Content & License Grant
You retain ownership of all User Content you submit. By submitting User Content, you grant Glane Technologies Ltd a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, process, analyze, and display your User Content, solely for the purposes of (a) operating, providing, and improving the Service for you, (b) maintaining backups and ensuring service continuity, and (c) complying with applicable law.
You represent and warrant that: (a) you own or have all necessary rights, licenses, and consents to submit your User Content and grant the license above; (b) your User Content does not and will not infringe, misappropriate, or violate any third party’s intellectual property, privacy, or other rights; (c) if your User Content depicts any person other than yourself, you have obtained that person’s consent to submit it; and (d) your User Content complies with Section 9 (Prohibited Uses).
We reserve the right, but have no obligation, to monitor, review, or remove User Content that we believe violates these Terms or applicable law, at our sole discretion.
9. Prohibited Uses
You agree not to, and not to permit any third party to:
- Submit User Content that is unlawful, defamatory, obscene, abusive, harassing, or that depicts any person without their consent
- Use the Service to impersonate any person or entity, or misrepresent your affiliation with any person or entity
- Use the Service for any commercial, medical, clinical, or professional purpose without our prior written consent
- Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code, underlying models, or architecture of the Service
- Circumvent, disable, or otherwise interfere with any usage limit, security feature, rate limit, or access-control mechanism of the Service
- Use bots, scrapers, or other automated means to access, extract data from, or interact with the Service
- Interfere with or disrupt the integrity, performance, or availability of the Service, or the servers or networks used to provide it
- Use the Service in any way that violates applicable local, national, or international law or regulation
- Sell, resell, rent, lease, or commercially exploit the Service or any Output without our prior written consent
We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this Section, including removing content, suspending or terminating accounts, and reporting to law enforcement where warranted.
10. Subscriptions, Billing & Free Tier Limits
Paid subscriptions are sold and billed through the Apple App Store or Google Play, and managed via our subscription platform, Superwall. All billing, payment processing, trial periods, and refunds are governed by the applicable App Store’s or Google Play’s terms and policies — we do not process or store your payment card details, and we cannot directly issue refunds.
Subscriptions automatically renew at the then-current price for successive periods equal to the original subscription period, unless cancelled through your App Store or Google Play account settings before the current period ends. Prices are subject to change; we will provide notice of any price change as required by the applicable platform.
Free-tier use of the Service is subject to usage limits at our discretion, including but not limited to daily message limits, feature-specific scan cooldown periods, and one-time feature trials. These limits are provided for product and cost-management purposes, may change or be removed at any time without notice, and are not a guaranteed feature or entitlement of the Service.
Deleting your account does not cancel any active subscription. You are solely responsible for cancelling your subscription directly through the App Store or Google Play before deleting your account, to avoid further charges.
11. Third-Party Services
The Service relies on third-party service providers to deliver certain functionality, including but not limited to backend infrastructure, data processing, subscription management, and analytics. We do not control and are not responsible for the availability, accuracy, content, or practices of any third-party service. Your use of any third-party service integrated with or linked from the Service is at your own risk and subject to that third party’s own terms and policies.
12. Intellectual Property
The Service, including its software, design, text, graphics, logos, trademarks, and underlying technology (excluding User Content), is the exclusive property of Glane Technologies Ltd and its licensors, and is protected by copyright, trademark, and other intellectual property laws. Except as expressly permitted by these Terms, you may not copy, modify, distribute, sell, lease, sublicense, or create derivative works based on the Service, nor reverse engineer or attempt to extract its source code, without our prior written consent. All rights not expressly granted to you are reserved by Glane Technologies Ltd.
13. Modifications to the Service
We reserve the right to modify, suspend, or discontinue the Service, or any feature of it, at any time, with or without notice, and without liability to you. We are not obligated to maintain, support, update, or continue offering any specific feature, scoring methodology, or usage limit.
14. Feedback
If you choose to submit ideas, suggestions, or feedback about the Service, you grant us an unrestricted, perpetual, irrevocable, royalty-free, worldwide license to use, modify, and incorporate that feedback into the Service for any purpose, without any obligation or compensation to you.
15. Termination
We may suspend or terminate your access to the Service at any time, with or without cause and with or without notice, including if we believe you have violated these Terms, engaged in fraudulent or abusive conduct, or created risk or legal exposure for us. You may stop using the Service and permanently delete your account and associated data at any time via Settings → Delete Account. Upon termination for any reason, your license to use the Service ends immediately, and Sections 5, 6, 8, 9, 12, 16, 17, 18, and 19 shall survive termination.
16. Disclaimer of Warranties
THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT ANY DEFECTS WILL BE CORRECTED, OR THAT ANY SKIN ANALYSIS, SCORE, OR OTHER OUTPUT WILL BE ACCURATE, COMPLETE, OR RELIABLE. YOU ASSUME ALL RISK ARISING FROM YOUR USE OF, OR RELIANCE ON, THE SERVICE AND ANY OUTPUT.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GLANE TECHNOLOGIES LTD, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE OR ANY OUTPUT, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) £75. THESE LIMITATIONS APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE, TO THE EXTENT PERMITTED BY LAW.
18. Indemnification
You agree to indemnify, defend, and hold harmless Glane Technologies Ltd, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use or misuse of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any rights of another party, including intellectual property or privacy rights.
19. Copyright Infringement Claims
If you believe content available through the Service infringes your copyright, please contact us at [email protected] with sufficient detail to identify the material and your ownership rights, and we will investigate and take appropriate action, which may include removal of the material.
20. Force Majeure
We shall not be liable for any failure or delay in performance of the Service resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disaster, war, terrorism, labor disputes, internet or telecommunications failures, or failures of third-party service providers.
21. Governing Law & Jurisdiction
These Terms, and any dispute arising from or related to them or the Service, are governed by the laws of England and Wales, without regard to conflict of law principles. You and Glane Technologies Ltd agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any such dispute.
22. Entire Agreement; Severability; Waiver
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Glane Technologies Ltd regarding the Service, and supersede any prior agreements. If any provision of these Terms is found to be unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
23. Assignment
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.
24. Notices
We may provide notices to you via the email address associated with your account, through in-app notifications, or by posting on the Service. Notices to us should be sent to [email protected].
25. Changes to These Terms
We may update these Terms from time to time. We will provide reasonable notice of material changes through the app or by email, and will update the “Last Updated” date above. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.
26. Contact Us
Questions about these Terms should be directed to:
Email: [email protected]
Developer: Glane Technologies Ltd (d/b/a Glane Labs)